1. Does Diarywell ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

• Åland Islands, Andorra, Ascension Island, Belarus, Bolivia, Bosnia & Herzegovina, British Indian Ocean Territory, British Virgin Islands, Cape Verde, Caribbean Netherlands, Central African Republic, China, Cocos (Keeling) Islands, Curaçao, Fiji, French Southern Territories, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Haiti, Honduras, Iraq, Jersey, Kosovo, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Martinique, Mayotte, Monaco, Montenegro, Palestinian Territories, Paraguay, Réunion, Samoa, San Marino, Sierra Leone, Somalia, South Sudan, St. Barthélemy, St. Kitts & Nevis, Trinidad & Tobago, Tristan da Cunha, Turks & Caicos Islands, U.S. Outlying Islands, Ukraine, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Andaman and Nicobar Islands(1 of 37states in India ), Okinawa(1 of 47 prefectures in Japan), Chatham Islands(1 of 17 regions in New Zealand)

2. How much does shipping cost?

You can enjoy free shipping on orders Over $60 or more (Free Product is not included). Otherwise, it costs US$6 (0kg-1kg), US$12 (1kg-2kg), US$18 (2kg-3kg), US$24 (3kg-4kg or more).

If you need express shipping, you could choose it at checkout, which costs US$29.99 (0kg-1kg), US$39.99 (1kg-2kg), US$49.99 (2kg-3kg), US$69.99 (3kg-4kg), US$89.99 (4kg and above).

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) ,Processing Time: 3-5 business days.

Premium Shipping Time: 7-20 business days

Express Shipping Time(DHL): 6-8 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.All orders will be scheduled for shipment in 3-5 business days,excluding holidays. Orders placed after 11PM Shang Hai Standard Time may not be processed for shipping until the following next morning.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

Shipment delivery time by destination:

Premium Shipping:

US Shipment: 7 - 20 Business Days

UK Shipment: 7 - 20 Business Days

NZ Shipment: 7 - 20 Business Days

Europe Shipment: 7-20 Business Days

All Other Countries: 20 - 40 Business Days

Fast Shipping:

US Shipment: 6 - 8 Business Days

UK Shipment: 6 - 8 Business Days

NZ Shipment: 6 - 8 Business Days

Europe Shipment: 6 - 8 Business Days

All Other Countries: 5 - 15 Business Days 

5. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.diarywell.com. We’ll either resent a new one to you or give you a full refund.

6. Order Confirmation

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

7. Processing

Once your order is confirmed, we will prepare your items for shipping. Items marked with "Ships in 24 hours" are instock items which will be shipped on the next business day. Other items may take 3-5 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

8.Shipping Confirmation

Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email.

To track your package, simply click the link provided. Please note that sometiomes it takes the shipping company 1-2 business days to update the status of the shipment and your tracking link may not work immmediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment. 

9. Day of Delivery

On the day your package will be delivered, an SMS notification will be sent to you to let you know your delivery is on its way to you.

10.Missed Delivery

If you are not available to receive your shipment, you can contact your carrier to reschedule a delivery.

If you have any questions about shipping and delivery, please contact us:
Email:contact@mail.diarywell.com