Return & Exchange
Return/Refund Conditions
1. Items received within 14 days.
2. Items returned must be unopened or in good condition with the original packing. We do not accept a returned item that has been opened, damaged, or altered in any way.If the item you received is defective/wrong,please provide the corresponding order number and pictures of the items received at .
You can always contact us for any return question.
3. We do not accept returned items that are sent back by you directly without checking with us first.Before returning an item, you need to contact us and submit a request. We will then provide the return address via email.
4. You are responsible for return shipping charges.(No return handling fee required)
5. The after-sale warranty is 14 days upon receiving the parcel(according to the logistic information).
Quality problems of the product are found within the after-sale warranty, please contact us immediately and send us clear pictures of the defective item. We can replace it after checking.Please do not throw the box and packages before your problem is solved.
Return/Refund Process
1. Please send an email to contact@mail.diarywell.com first and we will write back to you as soon as possible.Please tell us the details of your order in the email: your name, order number, and reason.
2. Place the item(s) in the original packing.
Returning the product is allowed if the packaging is in good condition and the product is not opened so that it does not influence the second sale.
3. Drop off your package at your carrier.
Please provide tracking number and website for tracking the logistic info after you return the parcel to us.
4. We receive your return package.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will check the parcel whether in good condition or not once and notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@mail.diarywell.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@mail.diarywell.com.
Shipping
To return your product, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach us, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Due to logistics reasons, we cannot guarantee that we will receive 100% of your returned item.