FAQs

PAYMENT

1. What payment methods are accepted?

 

2. Will I have to pay taxes?

Diarywell does not add any taxes, VAT, or other hidden charges. The order total you see on the checkout page (i.e. goodssubtotal + shipping cost) is what you pay to us. However, for international shipment, the recipient is responsible for all thecustoms charges by his/her country, Sometimes goods under a certain value, or in certain categories, do not incur taxes.
Import duties and VATmay or may not be levied and will only be determined when the shipment goes through Customs inyour country, Please check your country's import policy to understand your liability.
All duties and taxes levied are your (the buyers) responsibility and shall be paid directly to the buyer's government or to thecourier company when the goods are delivered
Diarywell shall not be responsible for any shipping or customs delay since this is outside our control
Customs Detention
But if for any reason, the sale of goods detained by customs, we promise to:
If your goods are being destroyed by the customs, both you(buyer) and l(seller) bear half the loss. lfthe goods are returned tous from the customs due to some factors, we will confirm with you how to deal with the problem. We can rearrange shippingfor you or make the refund to your Paypal account.

 

3. Can I cancel or change my order?

If you would like to cancel or make change to your order, please contact us within 24 hours after you made the order. No cancellation or changes could be applied to the order once it goes into preparation for delivery.

SHIPPING

1. Does Diarywell ship to my country?

We ship to almost every country in the world except the following ones, due to shipping restrictions. We're sorry and will keep working on this.

• Åland Islands, Andorra, Ascension Island, Belarus, Bolivia, Bosnia & Herzegovina, British Indian Ocean Territory, British Virgin Islands, Cape Verde, Caribbean Netherlands, Central African Republic, China, Cocos (Keeling) Islands, Curaçao, Fiji, French Southern Territories, Greenland, Grenada, Guadeloupe, Guernsey, Guinea, Haiti, Honduras, Iraq, Jersey, Kosovo, Lesotho, Liberia, Libya, Liechtenstein, Madagascar, Martinique, Mayotte, Monaco, Montenegro, Palestinian Territories, Paraguay, Réunion, Samoa, San Marino, Sierra Leone, Somalia, South Sudan, St. Barthélemy, St. Kitts & Nevis, Trinidad & Tobago, Tristan da Cunha, Turks & Caicos Islands, U.S. Outlying Islands, Ukraine, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Andaman and Nicobar Islands(1 of 37states in India ), Okinawa(1 of 47 prefectures in Japan), Chatham Islands(1 of 17 regions in New Zealand)

 

2. How much does shipping cost?

You can enjoy free shipping on orders Over $60 or more (Free Product is not included). Otherwise, it costs US$6 (0kg-1kg), US$12 (1kg-2kg), US$18 (2kg-3kg), US$24 (3kg-4kg or more). If you need express shipping, you could choose it at checkout, which costs US$29.99 (0kg-1kg), US$39.99 (1kg-2kg), US$49.99 (2kg-3kg), US$69.99 (3kg-4kg), US$89.99 (4kg and above).

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) ,Processing Time: 3-5 business days.

Premium Shipping Time: 7-20 business days

Express Shipping Time(DHL): 6-8 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.All orders will be scheduled for shipment in 3-5 business days,excluding holidays. Orders placed after 11PM Shang Hai Standard Time on Fridays may not be processed for shipping until the following Monday morning.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

5. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.diarywell.com We’ll either resent a new one to you or give you a full refund.